Frequently Asked Questions
Below you will find answers to some of our most frequently asked questions. However, if you can't find the answer you are looking for or would just find it easier to speak to us directly please give us a call on 01869 338674 or email firstname.lastname@example.org - we're here to help!
We always aim to despatch orders as soon as possible and generally on the day following receipt of the order. Most orders will be sent via Royal Mail, which normally takes 1-2 days, however we do ask you to allow three to five working days. If you need an order urgently you can choose a next day delivery option (if applicable) for an additional cost. Further details of our delivery information can be found on our delivery page.
Standard delivery is charged at £4.95 for most products and £6.95 for larger items. Every product has clear delivery details so that you can see what the cost is likely to be. Final charges will be confirmed when you check out and have entered your delivery details. UK next day delivery is charged at an additional £2.99 to our standard delivery, for example if standard delivery is £4.95 you will be charged an additional £2.99 to upgrade to next day (total £7.94). This service is available on orders placed Monday – Friday before 12 noon. Next day orders received after 12 noon will be sent the following day for delivery the day after (e.g. if an order is placed after 12 noon on Tuesday it will be sent on Wednesday for delivery on Thursday). Next day orders received Saturday – Sunday will be despatched on Monday for delivery next working day (Tuesday).
If you change your mind and wish to cancel an order that has been placed please contact us as soon as possible on 01869 338674 or email email@example.com. If your order has already been dispatched please bear in mind that we will need to ask you to return the order to us. Orders are non-returnable after 14 days of receipt.
Each time you place an order with Pocket Farming you will earn loyalty points. Every Pocket Farming product has a different number of points assigned to it. When you register with us your points will automatically begin to accumulate for you. You can then redeem the points you earn on future orders. Each point has a value of 1 penny, therefore if you have 300 points you can use these to take £3.00 off your next order. You will always have the option to use your points at the checkout or you if you prefer you can save them! Take a look at our Loyalty Scheme page for further details!
Generally any products that are the same scale should be compatible with one another but we can’t always guarantee this. As a general rule if the products are in the same scale and from the same manufacturer they should work together but if you’re in any doubt just get in touch and we will try our best to check for you
The main differences between manufacturers tends to be the level of detail that each model has but a number of them can be similar on this basis too, for example Britains and Siku are similar in terms of the level of detail and durability but they often have different products available (they don’t all tend to make models of exactly the same machines). Details of each of the manufacturers that Pocket Farming work with can be found if you hover over ‘Shop’ at the top of our website and choose the manufacturer that you want to find out more about under the ‘Manufacturer’ heading. If you have any questions about different manufacturers or are struggling to know which one to choose please get in touch by calling 01869 338674 or emailing firstname.lastname@example.org
As a general rule any products that are in stock will be listed on our website, there are occasions where a product not listed may be available, for example if a new item has just come in and has not yet been listed. We are able to order specific models in too, so if you are looking for something in particular which you cannot find, get in touch – email@example.com or call 01869 338674.
If you are looking for something that you can’t find on the website please get in touch as we may be able to source it for you. Call us on 01869 338674 or email firstname.lastname@example.org.
Absolutely! We know how difficult it can be to find a gift for someone and we are here to help you as best we can so please don’t hesitate to contact us either via email at email@example.com, call us on 01869 338674 or, if available at your time of browsing, chat to us on our live chat feature here on our website! We also offer a gift wrapping service, so once you've decided on your present we can do the wrapping for you, at an additional charge, if you'd like us to.